Designing a Knowledge Management System - A Case Study of a Global Telecommunications Company
نویسندگان
چکیده
This paper focuses on the challenges a global telecommunication company faces in managing their existing knowledge management (KM) systems and planning for a new enterprise-wide knowledge management system (KMS). Data was collected from six user roles using three disparate knowledge repositories. The design requirements for a new enterprisewide knowledge management system are presented. This paper offers a contribution to the study of information science by providing empirical evidence to the design requirements of an enterprise-wide KMS.
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تاریخ انتشار 2009